Shipping, Return & Refund Policy

  • Free Shipping within India for All Prepaid Orders Above Rs 900: 
    Delivery within 3-4 Business days ✈️  for Prepaid Orders, Delivery within 5-7 Business Days for COD Order 🚚

  • A charge of Rs 50 is applied to all orders below Rs 900 (Non-Refundable if Shipped).

  • For Expedited Shipping:
    Delivery in 1-2 Days via DTDC at an extra 350Rupees, Please call +91 83758 26193.

  • Cash on Delivery is available at an additional price of Rs70.
  • COD Charges (70) / Express Delivery Charges, if Applied are Non-Refundable, as this amount is paid directly to the Courier Company and Bank.

  • For Same Day - 4-hour Shipping:
    If there is an urgent need for the outfit, we can deliver in 2-3hrs at an extra charge depending on the distance from the nearest showroom/warehouse, basis the availability of the outfit, for which please call on +91 83758 26193.

  • International Shipping:
    Delivery within 4-7 business days subject to on-time custom clearance. Shipping charges are additional, which are calculated at the checkout.

  • Cancellation Policy: 
    Orders can be cancelled only before they are shipped. Once the pickup is done, we won't be able to cancel the order.

  • Return & Refund Policy:
    Our aim is to provide 100% satisfaction to our customers.
    Click here to initiate Exchange/Return.

  • If you are not satisfied with your product, you can return it within 5 days of the Delivery Date.

    • The product must be returned in its original packaging, including all parts, tags, and any freebies.

    • Ensure that the product is properly packed to prevent damage during transit.

    • We will arrange a courier to pick up the product from your location.

    Replacement/Exchange Process:

    • Once the returned product is received at our warehouse and passes a quality check, your replacement/exchange product will be delivered to your address within 3-7 working days.

    Refund Process:

    • For returns, refunds will be processed to the original payment method:

      • Prepaid orders: Refund is credited to the original mode of payment.

      • COD orders: Refund is processed to the details provided on the return creation page.

      • Refunds will be processed within 2 business days after the product is picked up.

  • Currently, we are not accepting returns on International Shipments. If the piece is damaged/an incorrect design, then we offer a complete refund, including the shipping fee.

  • EOSS Products are not eligible for Refund or exchange.